Terms & Conditions

Stock

We commit to deliver the best possible service and get your order out to you quickly. However, please be aware that this website is not a complete stock list except for all vinyl titles which are available for immediate shipping (unless marked as backorder).

We are a real shop, not a computer controlled warehouse, and seeing an item listed here does not guarantee that we have it in stock. Many of our products are very specialist and sometimes have to be manufactured and ordered in. If this is the case with your order you will be informed of any delay by e-mail. We do not charge for orders until they are picked and ready for dispatch.

Catapult endeavours to keep the site up to date and once a limited item is no longer available we remove it from sale.

Telephone Orders

Orders can also be made by telephone on 02921 660633

Payments by Cheque/Postal Order

Please make cheques/postal orders payable in UK Sterling to Catapult 100% Vinyl Ltd and post to us at:

Catapult
3/7 Duke Street Arcade
Cardiff
Wales, CF10 1AZ
UK

Postal orders can be cleared immediately, but please allow 10 working days for cheques to clear.

Delivery

Please allow up to 14 days for delivery, although we can normally deliver well within this time providing an item is in stock. All vinyl titles are available for immediate shipping unless set as backorder.

We use first class Royal Mail in the UK and Royal Mail airmail for International orders with additional insurance for higher cost and weight items.

Refunds and Returns

In accordance with The Consumer Protection (Distance Selling) Regulations 2000 we will exchange or refund goods returned to us within 7 working days. Goods must be returned in their original condition and the customer must pay the postage costs. We recommend you use recorded delivery so the return is both trackable and insured.

If an item is faulty we will replace it free of charge; please contact us. We will issue you with a returns number and will require you to return the faulty product and reimburse you for your return postage.

Please do not return faulty items to us without contacting us first.

Lost Parcels

All orders are insured, so in the case of an order not arriving, we can issue a replacement. In the case of UK orders, 14 calendar days must elapse after the despatch date before we can start to trace your package. In the case of non-UK orders, 28 days must pass.

After this time, please contact us to report the missing order. Please note:
Before a replacement package can be sent, we will require you to contact your local postal delivery office to check that the item is not awaiting collection. (In the UK, details of your local delivery office can be obtained from Royal Mail Customer Services on 08457 740740.) If we suspect that a customer's package has been stolen in the post, we reserve the right to refuse to supply further orders.

Privacy Policy

Catapult 100% Vinyl takes the privacy of its customers very seriously, and will only collect information in order to fulfil customer orders and (if requested by the customer) to provide information via our e-mail new release lists. We never send unsolicited e-mails to customers, and we do not sell mailing lists or customer information to any other companies or individuals.

Security

This site is 100% secure. We use SSL (Secure Socket Layer) to ensure that all personal information sent between your browser and our secure server is encrypted - this means it cannot be read or tampered with.